As a consumer myself, it always irks me when sellers charge (what I feel) are outrageous amounts for shipping; which is why I always strive to keep my shipping costs low. I
do not make a profit on costs and charge only what it costs me to ship (includes postage & packing materials).
Until recently I have never had any issues with product being damaged in transit.... Last week however, I was informed that one of my customers received their order completely smashed.
I have tested the durability of my jewelery and was not able to recreate the kind of damage that was done to the order (which was returned to me so I could remake & send a new order). The cupcake was literally crushed, into almost a powder. It would have taken hundreds of pounds of pressure to do that kind of damage. :(
Which brings me to my new shipping options: I have decided to keep a low cost shipping option, which will be a bubble wrap envelope with the items wrapped in bubble wrap as well for a cost of $3.00CAD. I have added a premium shipping option which will GUARANTEE the order will arrive safely, packaged in a small box with bubble wrap as well and sent via parcel post rather than standard letter post (letter mail is processed & treated differently than parcel post according to Canada Post). This option will cost $8.00CAD.
Because I love my customers so much,
I am now including a free gift with every order that is shipped with the premium option.
Don't forget to check out my newest designs available including
Fruit Explosion Scented Cupcake Necklace Charms and
Birthday Cake Pendants (coming soon!)
